Klar — Support

Need help? Read below or email us.

Contact

12hrsofficial@gmail.com — we typically reply within 48 hours.

Frequently asked

My streak reset to zero — what happened?
Did you tap "Reset counter" in Settings? That is the only way the streak resets. Your longest streak is preserved in Settings as a separate number.
Can I update the price after a price hike?
Yes. Settings → Update price / count. Your past savings stay; the new price applies from today onwards. Klar tracks pricing history per segment.
Can I switch currency?
Yes — Settings → Currency. 22 currencies supported (USD, EUR, GBP, TRY, JPY, CNY, INR, RUB, BRL, CAD, AUD, CHF, MXN, KRW, AED, SAR, PLN, SEK, NOK, DKK, ZAR, SGD).
Why didn't I get a notification?
Klar respects quiet hours (10pm–8am local) and a 4-hour minimum gap between any two notifications, so you're never spammed. Make sure Settings → Notifications is on, and that iOS Settings → Notifications → Klar permits alerts.
Where is my data stored?
Only on your phone. Nothing is sent to any server. Use Settings → Back up my data to copy it as JSON.
How are body-recovery times calculated?
Milestones come from American Cancer Society and NHS published timelines. They are informational, not medical advice — talk to a doctor for personalized health guidance.
Why does the app remind me of cigarettes I avoided?
Visualizing the harm you didn't do is one of the strongest motivators in addiction research. Each "avoided" cigarette is real — at your daily rate, you would have smoked it.

Bug reports

Email us with: device model, iOS version, what you did, and what happened. Screenshots help a lot.

Privacy

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